Returns Policy

Returns Policy


All major stock item purchases including but not limited to chainsaws, blowers, motorcycles etc. are non-returnable. However should any unit be reported faulty it will be subject to repair or replacement by the original manufacturer’s warranty terms and conditions.


Parts and Accessories are returnable subject to their current condition.

Any parts or accessories that are ordered especially for a specific customer are non-returnable.


Barry Francis does not accept any returns after 14 days of date of purchase. Original proof of purchase is required when returning any goods and all items must be in original packaging, with tags still intact and unused.


Any freight charges are non-refundable and any freight charges of returning goods to Barry Francis is to be paid by the customer.


Should you wish to return an item, please contact us at the shop on (03) 5551 4999 to discuss the best way to return your purchase and as to whether it is refundable.


Items can be returned via return mail or courier at your own cost. Alternatively you can return any items in store at 52-54 Lonsdale Street Hamilton Victoria 3300 between the hours of 8.30am – 5.30pm Monday to Friday.

All goods remain the property of Barry Francis Pty Ltd until paid in full.